Delivery and Returns

Delivery and Returns


Items that are ordered before 4pm on Monday to Friday will be shipped the same day. Orders that are received on Saturday, Sunday or during public holidays will be shipped on the next working day. Please note that shipping times for parcels may be longer during public holidays. Small parcels for delivery in the Netherlands ("Brievenbuspakket") may occasionally also take longer to deliver than one business day.

Please note that it is not possible to send items to a postbox.

We deliver to the following countries:

  • Belgium
  • Germany
  • France
  • Great Britain
  • Luxembourg
  • Netherlands

For delivery costs, we use the following rates:

Country Rate Delivery time* Shipping options
Belgium €8.50 - From €50.00 FREE 1-2 working days Standard
Germany €8.50 - From €50.00 FREE 2-3 working days Standard
France €9.50 - From €50.00 FREE 2-3 working days Standard
Great Britain €8.50 - From €50.00 FREE 2-4 working days Standard
Luxembourg €8.50 - From €50.00 FREE 1-2 working days Standard
Netherlands €3.95 - From €20.00 FREE 1 working day Standard

* The delivery times are indicative and depend on local holidays

For more information, please refer to our  Frequently Asked Questions.

Items can be returned within 14 days of receipt. The item(s) must be returned in their original packaging, unused in original good condition including the original tags and labels attached.

If an item(s) is returned to us in an unsuitable condition, we have to send it back to you and it will not be refunded.

Please follow the steps below to return an item(s):

  • 1. In the appropriate fields of the Delivery/Returns list, fill out the the number of returned items and the return reason(s) for the item(s) you wish to return.
  • 2. Pack the item(s) in their original packaging. Item(s) must be unused in original good condition including the original attached tags and labels.
  • 3. Include the completed Delivery/Returns list in the package and seal the packaging.
  • 4. Attach the return label that was sent with the order.
  • 5. You will be responsible for the cost of returning any items.
  • 6. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
  • 7. Once we have received your returned item(s) you will receive an email confirmation. For your refund we use the same payment method that you made your purchase with.

Missing the original Delivery/Returns list? Click  Download the Standard Returns formhere to download a standard Return form.

The shipping costs for delivery of the order will only be reimbursed if the entire order is returned. No shipping costs will be reimbursed for partially returned orders.

The cost of returning the order will not be refunded. You will be responsible for the cost of returning any items.

For more information, please refer to our  Frequently Asked Questions.